Privacy Policy

Last Updated: 2026

ZODA 247 LTD (Company No. 12793668) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. ZODA 247 LTD is the data controller for personal data collected through this website.

1. Information We Collect

We collect personal data that you voluntarily provide, including but not limited to:

• Name and contact details (email address, phone number)
• Information about care needs that you choose to share with us when making an enquiry
• Communication records and correspondence
• Technical data (IP address, browser information, device identifiers)
• Usage data through cookies and analytics

2. Legal Basis for Processing

We process your personal data based on: your explicit consent, contract performance, legal obligations, or legitimate business interests in accordance with UK GDPR Article 6. Health information is special category data and is processed only where permitted under UK GDPR Article 9, for example for the provision of health or social care or with your explicit consent.

3. How We Use Your Data

Your information is used to respond to your enquiries, assess and arrange care services, communicate with you and your family, improve our website, and comply with legal requirements. We do not sell your personal data to third parties.

4. Data Retention

Personal data is retained only as long as necessary for the stated purposes. Retention periods comply with UK and EU regulations.

5. Your Rights

Under UK GDPR, you have the right to: access, rectify, erase, restrict processing, and data portability of your personal information. Submit requests to [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.

7. Contact Us

For privacy-related questions, contact ZODA 247 LTD at [email protected] or write to 124 Cromwell Street, Birmingham, B7 5AY, United Kingdom.