Refund Policy

Last Updated: 2026

ZODA 247 LTD is committed to fair and transparent dealings with the people we care for and their families. This Refund Policy outlines the conditions under which refunds are available for care services provided by ZODA 247 LTD.

1. Refund Eligibility

You may be eligible for a refund in the following cases:

• You paid in advance for services that have not yet been provided
• You cancel services within 14 days of agreeing them and before care has started
• A scheduled service was cancelled by ZODA 247 LTD and not rescheduled
• You were charged in error or charged more than the agreed amount

2. Non-Refundable Services

Services already provided in accordance with the agreed care plan are non-refundable. If you ask us to begin care within the 14-day cancellation period, you may be charged for the care provided up to the date of cancellation.

3. Cancellations

To cancel or change scheduled care, please let us know as early as possible. Any notice period and cancellation terms will be set out in your individual care agreement.

4. Refund Process

To request a refund, contact [email protected] with the name of the person receiving care, the dates concerned and the reason for your request. We will review your request within 5 business days. Approved refunds are processed within 10-14 business days to the original payment method.

5. Complaints

If you are not satisfied with the care provided, please contact us so we can look into your concerns and put things right.

6. Consumer Rights

This policy does not exclude your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Questions?

For refund inquiries, email: [email protected]